-
Q
[Change] I would like to use the purchased product on a different date other than on the scheduled date of visit.
keyboard_arrow_down
A
A change of the scheduled visit date can only be made up to 2 days before the scheduled visit date, and cancellation/change/refund is not possible after this.
(However, you can change the reservation date due to the COVID-19 issue by submitting documentary evidence.)
-
Q
[Cancellation·Refund] I am curious about the cancellation/refund policy.
keyboard_arrow_down
A
You can change the scheduled visit date only up to 2 days before the scheduled visit, and cancellation/change/refund is not allowed after this.
(However, you can change the reservation date due to the COVID-19 issue by submitting documentary evidence.)
-
Q
[Cancellation·Refund] How can I cancel my order?
keyboard_arrow_down
A
You may cancel your order by clicking 'Order' at the top of the page.
However, the 'Cancel Order' button will not be visible if the cancellation period has passed, for the order can only be canceled up to 2 days before the scheduled visit date.
-
Q
[Change] Due to COVID-19, I cannot use it on the scheduled date.
keyboard_arrow_down
A
A change of scheduled date due to COVID-19 is possible by submitting documentary evidence.
Please contact REDTABLE Customer Service Center (02-6964-7958) and we will help you quickly.
-
Q
[Change] I could not use the voucher on the reservation date due to the store's circumstances.
keyboard_arrow_down
A
We apologize for any inconvenience this may cause.
Please contact REDTABLE Customer Service Center (02-6964-7958) and we'll help you quickly.
-
Q
[Change] Can I change or cancel my reservation on the date of the arrival?
keyboard_arrow_down
A
A change of the scheduled visit date can only be made up to 2 days before the scheduled visit date, and cancellation/change/refund is not possible after this.
(However, you can change the reservation date due to the COVID-19 issue by submitting documentary evidence.)
-
Q
[Order] How do I check the order details?
keyboard_arrow_down
A
Vouchers will be sent to your mobile phone or email when you place an order.
If you do not receive the confirmation voucher, please check your spam message settings and spam mailbox, or contact REDTABLE Customer Service Center at 02-6964-7958.
-
Q
[Use] How do I use the order at the store?
keyboard_arrow_down
A
When visiting the store, please present the voucher sent by Kakao notification-talk or E-mail.
-
Q
[Payment] Discounts do not apply when purchasing promotional products.
keyboard_arrow_down
A
Please check the Notice for the promotion
-
Q
[Order] I cannot select the desired date of visit when ordering.
keyboard_arrow_down
A
Dates that cannot be selected are store holidays.
Otherwise, please contact REDTABLE Customer Service Center (02-6964-7958).
When making an inquiry, please tell us the name of the store and the desired date and time of your visit, and we will help you process it quickly after checking with the store.
